About
I'm Mickey, a product designer with over 6 years of experience based in London. Previously at PCCW Global leading several connectivity products for its B2B SaaS platform.
I believe great design is equal parts empathy and logic — research defines the why, and systems thinking defines the how.
Before PCCW Global, I worked as a UX/UI Designer at Johnson Controls-Hitachi, making IoT design more meaningful and intuitive while advocating for the value of design that could bring to business growth.
In my downtime, I enjoy playing tennis and vibe coding some fun ideas.
Experience
PCCW Global
Product Designer
Sep 2023 - Sep 2025
Focused on enhancing the Console Connect Network-as-a-Service platform ordering and management experience, creating self-service solutions and ensuring scalability for fast evolving product needs.
Johnson Controls-Hitachi
UX/UI Designer
Mar 2021 - Oct 2022
Dedicated to airCloud Home China IoT app experience, providing design solutions to improve the first-time experience (homepage), daily usage and user engagement and optimise the AC onboarding process.
VTech
Product Designer
Oct 2016 - Aug 2019
Delivered product design solutions for in-house brands, VTech, AT&T, and Snom, from ideation through to realisation in the market.
My values
Be open. I stay receptive to change, new ideas, and continuous learning so I can adapt and grow as the work evolves.
Empathise with others. I aim to understand both users and teammates, using open communication and shared goals to guide design decisions.
Create value. I believe design should deliver meaningful value for customers and, in turn, strengthen the business.
What I'm known for